#Shimo remove chap authentication password#

Remove the token from the user authentication configuration and verify authentication works when the token is not present.Verify that the token is correctly synchronized.If FortiToken authentication is failing, try the following: If this fails, verify that the pre-shared secret is identical on both the FortiAuthenticator unit and the authentication client. If authentication fails with the log error bad password, try resetting the password.the user is a member in the expected user groups and these user groups are allowed to communicate on the authentication client (the FortiGate unit, for example),.

#Shimo remove chap authentication password#

in the remote LDAP directory (if using RADIUS authentication with remote LDAP password validation),.in the local LDAP directory (if using local LDAP authentication),.as a local user on the FortiAuthenticator (if using RADIUS authentication),.the FortiGate unit can communicate with the FortiAuthenticator unit, on the required ports:.the user account allows RADIUS authentication if RADIUS is enabled on the FortiGate unit,.the user trying to authenticate has a valid active account that is not disabled, and that the username and password are spelled correctly,.there is an authentication client entry for the FortiGate unit.When checking FortiAuthenticator settings, you should ensure that: For help with FortiGate troubleshooting, see the FortiOS Handbook Troubleshooting and User Authentication guides chapters. For help with FortiAuthenticator logging, see Logging. In addition to these settings you can use log entries, monitors, and debugging information to determine more information about your authentication problems.

If you have issues when attempting authentication on a FortiGate unit using the FortiAuthenticator, there are some FortiAuthenticator and FortiGate settings to check. See Troubleshooting for more information.

For additional help, contact customer support. T roubleshooting includes useful tips and commands to help deal with issues that may occur.